Help & Support

Answers to common questions, and how to reach us.

Contact us

We usually reply within two working days. In the app, Settings › Contact support adds your app and iOS version to the email, which helps us help you.

Getting started

Type tasks the way you'd say them in the bar at the bottom of Plan: “Gym tomorrow 7am 1h, call mum”. DoneJot picks out the day, time, length, links and places. Tap + for the full editor. You can replay the welcome tour anytime in Settings › Show the tour.

Reminders & alarms

I'm not getting reminders. Check Settings › Notifications › DoneJot is allowed, and that a Focus mode or Scheduled Summary isn't holding them back. Reminders are set for the next 14 days and refresh whenever you open the app.

Alarms don't ring. Alarms need iOS 26 and the Alarms permission. Turn on “Ring alarm” on the task. They ring even in Silent mode.

Calendar

My Google or Outlook events don't show. Add the account once in the iPhone Settings app › Apps › Calendar › Calendar Accounts, then check it's included in DoneJot › Settings › Calendars to include.

Travel & leave alerts

No travel time is shown. DoneJot needs Location “While Using the App” to work out the trip. Travel times come from Apple Maps and update when you open DoneJot and, when iOS allows it, in the background. Flights are estimates based on distance plus time at the airport.

Focus Lock

Tap Focus on a task to start a full-screen timer. You leave by finishing the task, letting the time run out, or holding “End early” for three seconds. Phone calls and Emergency SOS always work. With Pro, Focus Lock can also block the apps you choose using Apple's Screen Time (Settings › Block other apps).

Assistant

The assistant uses Apple Intelligence on your iPhone (iPhone 15 Pro or newer, with Apple Intelligence turned on in Settings). Without it, DoneJot still understands tasks with built-in rules. Check suggestions before relying on them.

Subscriptions & billing

Free trial. Monthly and Yearly start with 7 days free. If you cancel at least 24 hours before the trial ends, you aren't charged.

Cancel or change plan. iPhone Settings › your name › Subscriptions › DoneJot, or DoneJot › Settings › Manage subscription.

Restore a purchase on a new iPhone: DoneJot › Settings › Restore purchases, signed in with the same Apple Account.

Refunds are handled by Apple at reportaproblem.apple.com.

Other billing questions (receipts, partner or team pricing): billing@donejot.com.

Your data

Your tasks stay on your iPhone. Export them as CSV in Settings › Export history, or erase everything in Settings › Delete all data. Deleting the app removes its data too. Read the Privacy Policy for details.